Terms of service

1. Introduction

These terms and conditions apply to your use of the website www.thermos.co.uk and any purchases you make from us. By accessing and using our site, you agree to be bound by these Terms, which include:

  • Website terms of use (Section 2)
  • Online terms and conditions of sale (Section 3)

2. Website Terms of Use

2.1 Definitions

  • We/Us/Our: UK Thermos Limited, registered in England and Wales, company number 04037228, VAT registration number 813916038. Registered office at Albany House, 214a Leeds Road, Leeds, West Yorkshire, LS26 0JF.
  • You/Your: The person accessing or using the Site or making a purchase.
  • Content: All materials on the Site including text, images, and video.

2.2 Use of the Site

  • The site is for personal use only and must comply with applicable laws. Users are responsible for maintaining their account security.
  • We may suspend or terminate access to the Site if there is a breach of these Terms.

2.3 Ownership & Intellectual Property

All content, including trademarks like Thermos®, Stainless King™, is owned by us. You cannot use these without explicit permission.

2.4 Hyperlinks and Third-Party Sites

We may provide links to third-party sites, but we are not responsible for their content or terms.

2.5 Privacy & Personal Information

Our Privacy Policy governs how we collect and use personal data. You can view the Privacy Policy here.

2.6 Limitation of Liability

We are not responsible for losses beyond our control or business losses resulting from your use of the Site.

3. Online Terms and Conditions of Sale

3.1 Purchasing Goods

  • When you purchase from the Site, a legally binding contract is formed when we send a Confirmation Email.
  • We reserve the right not to accept your order due to reasons like unavailability of goods or payment issues.

3.2 Cancellation Rights

You have the right to cancel your order within 14 days, except for personalised goods. If you cancel, we will refund you within 14 days after receiving the returned goods.

3.3 Delivery

  • We use Royal Mail and DHL for deliveries. Delivery details will be provided in your Confirmation Email.
  • If we cannot deliver within 30 days, we will notify you and offer a refund.

3.4 Payment

  • We accept credit/debit cards (Visa, Mastercard) and Paypal. Prices are in GBP and include VAT.

3.5 Your Legal Rights

Under the Consumer Rights Act 2015, you are entitled to goods that are fit for purpose and of satisfactory quality. If goods are faulty, you can request a repair, replacement, or refund.

3.6 Warranties

We offer warranties on all products. Full warranty details are available here.

4. Disputes and Complaints

  • We aim to resolve disputes quickly. If unresolved, you can use the Online Dispute Resolution (ODR) platform or take legal action.
  • Courts in your jurisdiction in the UK will have exclusive jurisdiction over disputes.

5. Changes to the Terms

We may update these Terms periodically. It is your responsibility to review them for updates.

6. Conclusion

By continuing to use the Site and make purchases, you agree to these terms and conditions in their entirety.