Privacy and Cookie Policy

Privacy Policy

GENERAL

UK Thermos Limited (supplier of Lifefactory products) together with any Thermos group companies (“we” “us” “our”) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 including as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 and national laws which relate to the processing of personal data including the Data Protection Act 2018. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat your personal data, your rights in relation to your personal data and on how to contact us and supervisory authorities in the event that you have a complaint.

VISITORS TO OUR WEBSITE (the “SITE”)

We may collect and process personal data about you in the following circumstances:

when you complete forms on our Site. This includes names, address, email and telephone number which are provided at the time of registering to use our Site, where you ask us to contact you about our goods or services, where you subscribe to our mailing list, or where you subscribe for or request goods or services from us;
whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section on Cookies below);
whenever you disclose your information to us, or we collect information from you in any other way, through our Site.

We may also collect data in the following ways:

IP Address

We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

We may use your personal data for our legitimate interests in order to:

provide you with information, or services that you have requested from us;
allow you to participate in interactive features of our Site, when you choose to do so;
ensure that content from our Site is presented in the most effective manner for you and for your device;
improve our Site and services;
process and deal with any complaints or enquiries made by you; and
contact you for marketing purposes where you have signed up for this (see section on ‘Marketing’ for further details).

Website Links

Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.

CUSTOMERS:

We may collect details such as your name, address, email and telephone number when you order goods or services from us either via our Site or account / order forms, telephone / EDI communication. We will use this information to process your order and comply with our contractual obligations.
In order to perform our contact with you, we may also need to share personal data with third parties such as payment providers, postal service organisations and order fulfilment partner to assist in the delivery of goods or services you have ordered. We may also share your personal data with Miage Limited (company number 07166307) which provides order fulfilment and customer services on our behalf.
We may also advertise your feedback on our website and marketing materials (subject to such feedback being anonymised and/or obtaining your prior consent where necessary).
We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 7 years afterwards. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described below.

SUPPLIERS:

We will collect details such as your name, address, email and telephone number in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for 7 years further to being provided with the goods/services.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

MARKETING

In addition to the uses described above, where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, enter into any of our competitions, provide us with your details at networking events [or where it is our legitimate interests to do so], we may use your personal data in order to provide you with details about our goods, services, business updates and events which we think may be of interest.
If you have previously agreed to being contacted in this way, you have the right to opt-out of receiving the information detailed above at any time. To opt-out of receiving such information you can:

tick the relevant box situated in the form on which we collect your information;
clicking the unsubscribe button contained in any such communication received; or
email us at [email protected] or call 0113 201 6738 providing us with your name and contact details.
Where you have subscribed to receive marketing correspondence from us we will keep personal data for 2 years from when you opt-out of receiving marketing correspondence from us

MONITORING AND RECORDING

We may monitor and record communications with you (such as telephone communications and emails) for the purpose of quality assurance, training, fraud prevention and compliance. We also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons. We retain such information for 1 year.

AUTOMATED PROCESSING

We may carry out a credit check on our customers:

so that we can make credit decisions about you; and
to prevent fraud and money laundering.

Our search won’t be recorded on the files of the credit reference agency.
If further to undertaking a credit check you receive a low credit score, we reserve the right not to supply you with goods or services on credit and/or require upfront payment for the goods or services you wish to purchase.
If you provide false or inaccurate information and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit agency we use, Credit Safe and Euler Hermes.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We will only use your personal data where there is a legal basis that allows us to do so. Most commonly, we will use your personal data in the following circumstances:

for performance of a contract we enter into with you;
where necessary for compliance with a legal or regulatory obligation we are subject to;
where you have given us clear consent for us to process your personal data for a specific purpose; and
when our use of your personal data is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal data which overrides our legitimate interests).

DISCLOSURE OF PERSONAL DATA to third parties

In addition to the third parties mentioned above, we may disclose your information to other trusted third parties including:

to staff members in order to facilitate the provision of goods or services to you;
to our affiliated entities to support internal administration;
IT software providers that host our website and store data on our behalf;
to other third party suppliers or professional advisers that we may engage from time to time;
HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
third parties who we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other business or merge with them. If a change happens to our business then the new owners my use your personal data in the same way as set out in this privacy policy.

We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will not sell or distribute personal data to any other organisations without your consent.

CROSS-BORDER DATA TRANSFERS

Where permitted by applicable law, we may transfer your personal data to the United States and other jurisdictions outside the United Kingdom (‘UK’) and European Economic Area (‘EEA’) for the purposes set out in this privacy policy. Such countries do not have the same data protection laws as the UK and the EEA. Any transfer of your personal data outside of the UK and the EEA will be subject to adequate protections including standard contractual clauses approved by the European Commission that are designed to help safeguard the transfer of your personal data

DATA SECURITY

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.

ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA

It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
Data protection legislation gives you a number of important rights free of charge. Those include the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to [email protected]. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.
You can also ask us to undertake the following:

update or amend your personal data if you feel this is inaccurate;
remove your personal data from our database entirely in certain circumstances;
send you copies of your personal data in a structured, commonly used and machine readable format and transfer your information to another entity in certain situations where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
restrict the use of your personal data in certain circumstances.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Please send any requests relating to the above to our Data Controller at [email protected] specifying your name and the action you would like us to undertake.

RIGHT TO WITHDRAW CONSENT

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at [email protected].

CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation.

CONTACT US

We have appointed a Data Protection Contact to oversee compliance with this privacy policy. If you have any concerns, questions, comments or requests regarding this policy or how we use your personal data please contact our Data Protection Contact at [email protected].

We hope that our Data Protection Contact can resolve any concern you raise about our use of your personal data. You also have the right to lodge a complaint with the supervisory authority in the UK, namely the Information Commissioners Office, at https://ico.org.uk/global/contact-us/

Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by UK Thermos Limited, 1-2 Lockwood Park, Leeds, LS11 5UX.

What we collect

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Links to other websites

This cookie policy relates to your use of our website.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate polices. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device, interact with you and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and interact with them. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The table below provides more information about the cookies we use and why:

Category of cookies

Strictly necessary cookies

These cookies are essential to provide the service requested by you and allow you to browse our website and use its features.

Performance cookies

These cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works.

Functionality Cookies

These cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.

Targeting or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign.

Secure cookies

A secure cookie, also known as http only Cookie, is a type of Cookie that only works with HTTP/HTTPS and does not work for scripting languages like JavaScript. Since it is only used in storing information and used for hypertext transfer protocol requests and data over the internet, exploits and hacks made through scripting are unable to access them. A secure cookie's main benefit is that it can stop theft through cross-site scripting (XSS).

Type of Cookies

Persistent cookies

These cookies remain stored in the your device until they reach a defined expiry date (which can be minutes, days or several years in the future). They allow your preferences or actions to be remembered, e.g. for the next time you browse the website or to target advertising.

Session cookies

These cookies are less intrusive than persistent cookies because they automatically expire when you finish browsing and they are not stored longer than this. They can be used, for example, for security when using internet banking.

First party cookies

These are set by the website visited by you. First party cookies are generally seen as less intrusive than third party cookies (see below).

Third party cookies

These are set on your device by a third party. Examples include social media plugins, banner advertising and third party graphics.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie policy last updated: 19 November 2021.