Thermos products are manufactured to the highest quality and either meet or exceed the UK and European standards. If the product fails to provide reasonable wear due to defective materials or workmanship, please note that under your consumer statutory rights, you are entitled to a replacement or a refund, providing this is within a reasonable time period and this is usually 12 months from the date of purchase. In addition to your consumer statutory rights, Thermos offer an extended guarantee period for the majority of Thermos products.
If you purchased your product from another retailer within the last 12 months, please see here
Returns Policy - Products purchased via thermos.co.uk only
For purchases from a retailer that is not thermos.co.uk please see option B.
Cancelling your order:
Orders are usually despatched within 24 hours of receipt. If during this time you wish to cancel your order please email or telephone us. If we have received payment for any goods cancelled, we will arrange refunds. If you change your mind after 24 hours of receipt of your order acknowledgement please use the process below to arrange a return.
If you wish to return an item for any reason, we will provide you with a refund or replacement without fuss. Please notify our Customer Service Team within 14 calendar days from the day after delivery by contacting [email protected]
When returning please note:
- Ensure a copy of your invoice is returned with the goods and where possible please include tags and any packaging.
- It is your responsibility to ensure that the item is packaged carefully. Failure to do so may result in your return being refused and/or any refund due being reduced.
- We cannot accept any return items which have been used.
- The cost of returning the item to us is your responsibility.
- We recommend you obtain your receipt as proof of return from your local Post Office.
- Please do not return any items that were purchased from another retailer.
Any returns which are after 14 days are at our discretion.
If you believe your product to be faulty, please return the item to the retailer where you purchased it, with proof of purchase, where under your statutory rights, you are entitled to a replacement or refund, within a reasonable time period.
In addition, on certain Thermos brand products, Thermos offers an extended guarantee that for up to 5 years from the date of purchase, they will be free from defects in material and workmanship. Details of whether your Thermos product is covered by an extended warranty are contained in the instruction sheet supplied with your Thermos product. If an extended guarantee applies this is also listed in the ‘Features’ area of the product listing on the website.
If you wish to make a claim under the manufacturer’s warranty please contact [email protected]
Please note that we do not accept any costs in relation to product returned to us under this warranty. Once we have received the product, we will, at our option, repair or replace the faulty product with the same or an equivalent product. This manufacturer’s warranty is in addition to and in no way infringes your statutory consumer rights.