We only use 18/8 food grade stainless steel in all our products.

We use BPA-free Eastman Tritan™ for the bottle, polypropylene for the lids, a silicone O-ring to prevent any leaks and an LDPE (low-density polyethylene) straw.

We test all our products to meet EU regulations for insulated products in contact with food (EN 12546-1:2000 and substances for very high concern (REACH SVCs including BPA)

All Thermos® products are free from BPA, BPS and asbestos.

All Thermos® factories are regularly audited by third party auditors in accordance with BSCI, SEDEX/SMETA standards.

Most of our products are top-rack dishwasher safe, but we still recommend washing by hand to maintain the finish. Never use bleach or any cleaner that contains bleach on your Thermos® product.

Each product on our website links to their own Care and Use information containing specific cleaning instructions.

Yes! Thermos® products will insulate dairy items, but be cautious of spoiling times due to the increased risk of bacterial growth. We would not recommend storing for prolonged periods of time.

No, there is a risk internal pressure can build and cause the lid or stopper to leak or be ejected.

Yes! In fact we have developed flasks with a wide mouth and spoons specifically to allow food to be eaten directly from them. See our food flasks in the flasks section.

For maximum thermal efficiency, preheat or precool the product just prior to use. Fill with hot/cold tap water, attach lid, stand for 5 to 10 minutes and empty water. Never use a microwave, conventional oven or other heat source for this purpose.

Please check specific product information.

Please check specific product information.

Only genuine Thermos® products are allowed to carry the Thermos® name. If you are in any doubt please contact us at [email protected]

Orders are usually despatched within 24 hours of receipt. Ocassionally due to high demand some orders may require additional processing time.

Standard delivery is free for UK orders.

Next day delivery (only available for UK mainland orders) is £6.50.

Standard deliveries are sent via Royal Mail 48 service and will normally be delivered within 2-5 working days. The majority arrive within 48 hours however some may take longer.

Next day delivery orders must be received no later than 12:30pm for delivery the following day.  Deliveries will take place between 09.00 – 18.00. You will receive a 1 hour delivery slot via email or text from our courier.

Note:

• Orders received after 12:30pm Thursday will be despatched Friday to arrive Monday.
• Orders received after 12:30pm Friday will be despatched Monday to arrive Tuesday.
• Next day delivery is not available when the following day is a bank holiday. Deliveries will be placed as soon as possible thereafter.

Unfortunately, we are unable to ship to countries outside of the UK.

We accept payment via Visa, Mastercard, Maestro or Paypal

All online orders are encrypted using Barclays ePDQ or the PayPal security system depending on your choice of payment method.  Your data will be managed on the secure server according to our agreement with each company.  We cannot keep records of your credit card details.

All prices are shown in GBP and are inclusive of VAT at the current rate unless clearly stated otherwise.

All prices are subject to change without prior notice.

If you wish to return an item for any reason, we will provide you with a refund or replacement without fuss. Please notify our Customer Service Team within 14 calendar days from the day after delivery by contacting [email protected]

 When returning please note:

• Ensure a copy of your invoice is returned with the goods and where possible please include tags and any packaging.
• It is your responsibility to ensure that the item is packaged carefully. Failure to do so may result in your return being refused and/or any refund due being reduced.
• We cannot accept any return items which have been used.
• The cost of returning the item to us is your responsibility.
• We recommend you obtain your receipt as proof of return from your local Post Office.
• Please do not return any items that were purchased from another retailer.

Any returns which are after 14 days are at our discretion.

If you believe your product to be faulty, please return the item to the retailer where you purchased it, with proof of purchase, where under your statutory rights, you are entitled to a replacement or refund, within a reasonable time period.

In addition, on certain Thermos® brand products, Thermos® offers an extended guarantee that for up to 5 years from the date of purchase, they will be free from defects in material and workmanship. Details of whether your Thermos® product is covered by an extended warranty are contained in the instruction sheet supplied with your Thermos® product.  If an extended guarantee applies this is also listed in the ‘Features’ area of the product listing on the website. 

If you wish to make a claim under the manufacturer’s warranty please contact [email protected]

Please note that we do not accept any costs in relation to product returned to us under this warranty. Once we have received the product, we will, at our option, repair or replace the faulty product with the same or an equivalent product. This manufacturer’s warranty is in addition to and in no way infringes your statutory consumer rights.

All replacement parts for Thermos® products can be purchased via our partner here