GLOBAL OFFICES & LOCAL CUSTOMER SUPPORT

Thermos operates through dedicated regional companies around the world, each responsible for sales, marketing, and customer service within its local market. If you are outside the UK, please contact the Thermos company responsible for your country or region using the details below.

FIND YOUR LOCAL THERMOS OFFICE

Each Thermos regional company manages its own website, customer service team, and product offering. Find your country below to access the correct contact information and local support.

A-Z

AUSTRALIA

THERMOS PTY LTD

Unit 318/14-16 Lexington Drive
Norwest Business Park
Bella Vista, NSW 2153

Phone: +61 2 88535400
Email: thermos@thermos.com.au
Website: https://www.thermos.com.au
Customer Service: https://www.thermos.com.au/faq
Warranty Information: https://www.thermos.com.au/warranty

BELGIUM, FRANCE & SPAIN

N.V. BILLIETY TRADING COMPANY - BTC

Industriepark Noord
Bevrijdinslaan 13-15, B-8700
Tielt, Belgium

Phone: +32 51 40 27 94

CANADA

THERMOS CANADA

475 N. Martingale Road, Suite 1100
Schaumburg, IL
USA 60173

Phone: (847) 439-7821
Email: customerservice.canada@thermos.com
Website: https://thermosbrand.ca
Customer Service: https://thermosbrand.ca/en-fr/pages/faq
Warranty Information: https://thermos.com/pages/warranty

CHILE

IMPORTADORA Y DISTRIBUIDORA KW SPA (CHILE)

El Rosal 4560, Huechuraba
Santiago, Chile

Phone: +56 2 4147300
Email: csilva@pelp.cl
Website: https://pelp.cl
Customer Service: https://pelp.cl/pages/preguntas-frecuentes

CHINA

THERMOS [CHINA] HOUSEWARES CO.LTD.

No. 55, Jin Yang Road Kunshan Development Zone
He Feng Complete Industrial Area
Kunshan, Jiangsu

Phone: +86 512 57679888
Email: service@thermos.com.cn
Website: https://www.thermos.com.cn

GERMANY, AUSTRIA & SWITZERLAND

ALFI GMBH

Ernst-Abbe-Str. 12
97877 Wertheim
Germany

Phone: +49 9342 8770
Email: contact@alfi.de
Website: https://alfi.de
Customer Service: https://alfi.de/de/service/kontakt
Warranty Information: https://alfi.de/en/service/faq

HONG KONG

THERMOS [HONG KONG]LTD.

Unit 705, 7/F, Grandtech Centre No.8
On Ping Street Shek Mun, N.T. Hong Kong

Phone: +852 26080880
Email: cs_eshop@thermos.com.hk
Website: https://www.thermos.com.hk

JAPAN

THERMOS K.K. [JAPAN]

Mita NN Bldg 21F.
4-1-23 Shiba
Minato-ku, Tokyo 108-8405

Phone: +81 3 5730 0132
Website: https://www.thermos.jp
Customer Service: https://www.shopthermos.jp/shop/pages/faq.aspx

MALAYSIA

TOP THERMOS MFG. [MALAYSIA] SDN. BHD.

Lot 64565, 4 1/2 Miles
Jalan Kebun, Section 36
40470 Shah Alam
Sekangor Darul Ehsan

Phone: +60 3 51613196
Email: customerservice@thermos.com.my
Website: https://thermosmalaysia.com
Customer Service: https://thermosmalaysia.com/pages/faqs
Warranty Information: https://thermosmalaysia.com/pages/warranty

NS THERMOS [MALAYSIA] SDN. BHD.

NO. 1&2, Jalan TP3
Taman Perindustrian Sine UEP
47620 Subang Jaya
Selangor

Phone: +60 3 80216626
Email: customerservice@thermos.com.my
Website: https://thermosmalaysia.com
Customer Service: https://thermosmalaysia.com/pages/faqs
Warranty Information: https://thermosmalaysia.com/pages/warranty

PERU, ECUADOR & BOLIVIA

TDP CORPS S.A.

Administrative Office
Avenida Antonio Miro Quesada N°425
Interior 811, Magdalena del Mar
Lima, Peru

Phone: +511 659 5959
Email: servicioalcliente@tdpcorp.com.pe
Website: https://www.tdpcorp.com.pe
Customer Service: https://www.tdpcorp.com.pe/contacto

SINGAPORE

THERMOS [SINGAPORE] PTE LTD

16 Arumugam Road
#05-02 Lion Building D
Singapore 409961

Phone: +65 67494100
Email: customerservice@thermos.com.sg
Website: https://thermos.com.sg

TAIWAN

CROWN MANUFACTURING CORPORATION [THERMOS TAIWAN]

8F-1, NO. 2, Section 1, FU-
Shing South Road
Taipei 104

Phone: +886 287718696
Email: ecmall.s@crown-se.com.tw
Website: https://www.thermos.com.tw/index.aspx

UNITED KINGDOM

UK THERMOS LTD.

Albany House
214a Leeds Road
Leeds, LS26 0JF

Phone: 0113 201 6738
Email: customer.service@thermos.co.uk
Website: https://thermos.co.uk
Customer Service: https://thermos.co.uk/pages/faqs
Warranty Information: https://thermos.co.uk/pages/faqs?hcUrl=%2Fen-GB%23article-1181505

UNITED STATES

THERMOS LLC

475 N. Martingale Road, Suite 1100
Schaumburg, IL
USA 60173

Phone: (847) 439-7821
Email: consumer.service@thermos.com
Website: https://thermos.com
Customer Service: https://thermos.com/pages/faq
Warranty Information: https://thermos.com/pages/warranty

IMPORTANT INFORMATION ABOUT REGIONAL SUPPORT

Each Thermos regional company operates independently and is responsible for product availability, warranties, customer service, and after-sales support within its designated territory.

To receive the most accurate assistance, we recommend contacting your local Thermos office directly using the contact details provided.

UNSURE WHICH REGION APPLIES TO YOU?

If you are unsure which Thermos office serves your country, please contact Thermos UK and we will direct your enquiry to the appropriate regional team.

Email: customer.service@thermos.co.uk